Shipping Policy

Shipping Locations: We currently only ship within Sri Lanka.

Shipping Methods and Carriers: We offer express shipping services through “Prompt Express Sri Lanka.”

Delivery Timeframes:

  • Within major cities: 3 days
  • Rural areas: 2 days
  • Delivery time range: 9 am to 4 pm

Handling Time: Orders are typically processed within 2 days of placement.

Tracking: Tracking information is provided for all shipped orders.

Shipping Costs: Shipping costs are weight-based. Specific rates will be provided separately.

Return Policy

Eligibility:

  • Items must be returned without damage.
  • Serial number stickers must not be removed or tampered with.
  • Items must not be broken.
  • Customers must provide an unboxing video as proof.

Return Process: Customers need to contact us first to initiate a return.

Return Shipping Costs: The return shipping costs depend on the reason for the return (delivery damage, parcel damage, or customer damage).

Refunds: Refunds are processed within 1-2 days after the return is received.

Exchanges: We do not offer exchanges.

Non-returnable Items: All items are returnable.